MULTI-CHANNEL CLIENT COMMUNICATION

Our ticket management softwares integrate the multiple channels for client communications – Email, facebook chat, twitter, and multiple chat clients, telephone. Through the multiple channel integration, you need not divide your attention between different channels. This feature lets you focus on the actual client issues, rather than dividing your attention between various platforms.

TO INCREASE THE CUSTOMER RETENTION RATES

At a competitive marketplace, it’s always a risky proposition to keep the client in the waiting line. According to a recent research, it is 10 times more costly for a customer to retain a customer rather than gain a new customer. With the client patience becoming a rare commodity, managing client queries with minimum wait time is a deciding factor.

CUSTOMER LOYALTY

Managing amicable customer relationship is quintessential for building customer loyalty. Our ticket management softwares enable you to manage customer issues at a real-time process. A customer executive can provide a resolution or elevate an issue for a response by a related technical team. Through effective transferring of tasks, the time taken for addressing each issue also could be incrementally decreased.