An online ticketing system/Ticket Management Software streamlines how you communicate with your customers. Unlike email, it does not require the set up of multiple folder structures and color coded tags to prioritize and track relevant customer queries. It brings in customer conversations from multiple channels like phone, email, and social media into a single, easily accessible location where you get the entire context you need. A good ticketing system also lets you automate routine support tasks to increase the efficiency of your team and reduce excessive workload.
HRSOFTBD develops the best Ticket Management Software in Bangladesh.
FEATURES OF OUR SOFTWARE
It is accessible and easy to use
Your ticketing system will be accessible to all users via a web interface such as an intranet (for internal users) and the internet (for external users). At the same time, ease of use means that will be simple enough for customers to enter data or update their information.
It can send tickets through multiple channels
Users will be able to buy ticket via phone, email, or through an account that’s been registered with the company website or system. The idea is for customers to be still able to relay their concerns. It will also configured to receive chat messages submitted by customers.
It lets users view the status of tickets
For customers, there is nothing more frustrating than not knowing what’s happening to an issue or complaint they raised with the company. Letting them view ticket status makes them feel more at ease and less hostile. Just be sure that there’s a way for public and private actions on tickets to be filtered, the ticket will be made viewable to customers.
It provides customers an option to deploy self-service
Although most help desks operate 24/7, some customers still prefer to do things on their own, and this is where a self-service portal is most handy. Here, you can put up FAQs, forums, and a shopping-cart style for product orders or service requests. The idea is to provide customers quality support with more control on their hands at the time they need it, as well we establish this on this platform they are most comfortable with.
It can track a ticket’s history
A ticket history needs to be preserved for several reasons: to track the progress of a project or event, as a support document for disputes, or to trace where a problem originated. Even when a specific matter has been resolved, the ticket should remain in the system and marked as closed but never deleted since you’ll never know when you need to go back to a particular ticket history.
Efficient and a comprehensive notification alerts system
Our sftware will be develop with the feature of comprehensive notification alerts system which measures a good ticketing system which has various mechanisms to issue notifications about system activities to all end users. Any change in status, for example, will prompt a message through notification emails sent to customers. Such emails may contain a link to your portal, where all details about that particular activity are posted.
It can be customized to accommodate your workflow
Your choice of ticketing system should not cause you to feel tied up to its own limitations. So, it should be flexible enough to suit your needs and we will always welcome your modification and customization also we will work and study for the change. Our system will offer a workaround in which you are allowed to add new features and functions your needs.